top of page
Frequently Asked Questions
Each La’Banj creation is thoughtfully designed in the U.S. and crafted in collaboration with skilled artisans around the world. We partner with select workshops that uphold our standards of quality, sustainability, and timeless craftsmanship.
Our pieces are made from 925 sterling silver, recycled brass, stainless steel, premium leathers, and natural freshwater pearls. Our pieces are 18K gold-plated, 18K gold-vermeil, done through Physical Vapor Deposition (PVD) vacuum plating, and electroplating process. We prioritize materials that combine luxury, durability, and responsible sourcing — because true quality should last.
We occasionally offer limited-edition or custom pieces. Subscribe to our newsletter or follow @@shoplabanj on Instagram to stay updated on special releases and collaborations.
JEWELRY: Wipe gently with a soft, dry cloth after wear. Keep pieces separate in the La'Banj packaging provided to avoid scratching
BAGS: Use a soft cloth to clean the surface. Keep away from moisture and direct sunlight. Store handbags in their dust bags to maintain shape and texture.
• U.S. Orders: 3–7 business days
• International Orders: 7–14 business days (depending on destination and customs)
Once your order ships, you’ll receive a tracking number by email.
Yes — La’Banj proudly ships worldwide. International customers are responsible for any customs duties or taxes charged by their country.
We accept returns on eligible items within 7 days of delivery. Items must be unused and in their original packaging. To start your return, contact support@labanj.com (mailto:returns@labanj.com)with your order number.
If your order hasn’t been processed yet, we’ll do our best to accommodate changes. Please email support@labanj.com (mailto:support@labanj.com)within 12 hours of placing your order for assistance.
We currently accept;
Visa, MasterCard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and Afterpay / Klarna (coming soon). All payments are securely processed through encrypted systems.
Our team is happy to help. Email support@labanj.com (mailto:support@labanj.com)or use the contact form on our website. We respond within 24–48 hours on business days.
bottom of page